Legal notice
FORMAL LEGAL NOTICE
Subject: Formal Legal Notice Regarding Store Compliance, Return Policy, and Consumer Protection
To: Shopify Legal & Compliance Department
Dear Shopify Legal Team,
We are writing on behalf of our online store, HYMI, to formally clarify our commitment to transparency, customer satisfaction, and compliance with applicable consumer protection laws and Shopify policies.
Our store has published a clear and comprehensive Return and Refund Policy, last updated November 2, 2026.
Our policy clearly explains:
- Customers may request a return within 7 days after delivery, where returns are eligible.
- Returned items must be in their original condition, unworn or unused, with tags and original packaging.
- Return shipping is free, and a return label will be provided for approved returns.
- Customers must contact us before sending any items back.
- Defective, damaged, or incorrect items can be reported immediately.
- Approved refunds are issued to the original payment method, subject to processing times.
- Our policy does not limit any consumer rights available under applicable law.
We believe our policies demonstrate our commitment to fair business practices and transparent customer communication.
We respectfully request that Shopify review our store and its policies fairly and provide written clarification of any alleged violations or compliance concerns.
If any specific changes are required, we request that Shopify identify the relevant policy provisions and provide us with a reasonable opportunity to address them.
We reserve all rights and remedies available to us under applicable law.
We look forward to your written response and a fair resolution.
Store Name: HYMI
Contact Email: hymi.offical@icloud.com
Subject: Formal Legal Notice and Request for Review
Sincerely,
HYMI Management Team